Inside Sales Representative – Customer Service Representative

As a member of our Customer Service Team, you will work with a team that serves as the first point of contact for our Dealers and Customers.

Our Customer Service Team works to respond to inbound telephone calls and emails.  Most inquiries involve confirming order details (price & availability), providing information about products, and answering customer questions.

Curtis Industries manufactures and sells Cab Enclosures and Accessories for Tractors, Utility Vehicles, Zero Turn Mowers, and Golf Carts.

Curtis is a growing company based in West Boylston Massachusetts.  We are looking for new Team Members to support our present and future growth.  If you like cool products and helping customers, consider joining our team.

Hybrid or Remote work assignments are available for qualified candidates. Office-based positions at our West Boylston Facility are also available.

Description/Duties

• Responding to inbound phone calls and emails from customers
• Keeping customers updated on the order status
• Working internally with other departments to solve product issues (Missing Parts, Warranty Support, Lead Time on Quotes, Etc.)
• Providing accurate quotes and lead times for orders
• Educating end users and dealers, providing them with information about our products

Experience

• Experience working with customers directly, via phone, or in person
• Computer Skills – we use Microsoft Office, Outlook Email, Excel, and Online Resources
• Comfortable working in a fast-paced multi-tasking environment
• Experience working in a call center is helpful
• We provide all product and systems training

We offer an attractive salary with a progressive and a very comprehensive benefits package including health, dental, life, disability, and a 401(k) Plan with a strong company match. We have a strong team-oriented work environment and provide a challenging and exciting environment that will allow you the opportunity to grow and succeed while making a significant contribution to the success of our Company.

If you have a positive attitude and the experience and skills noted above we would like to talk with you.

Salary: $45,000 to $55,000 annually. Bonus eligible.

EOE/ADA/Drug-Free Employer. No phone calls, please.

Curtis Industries, LLC is a Leader in quality cab enclosures and enclosures for Compact Tractors, Golf Cars, and UTV/Powersports Vehicles located in central Massachusetts.

This exciting opportunity exists in a rapidly growing, vibrant manufacturing company in West Boylston, MA. Based on successfully executing our growth strategy, Curtis Industries LLC is experiencing extraordinary growth in our business of providing cab enclosures, snow control products, and accessories for the tractor, utility vehicle, and golf car markets. We are ISO 9001:2015 certified and looking to stretch beyond the requirements of the standard to use elements of our QMS as a competitive advantage.